REFUND POLICY

Refund Policy

At NIO Paper Co., we take care in how our products are designed, packaged, and shipped. Because our items are stationery products intended for personal use, we ask that you review the information below before placing your order.

All Sales Are Final

Due to the nature of stationery products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, or general dissatisfaction.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery** so we can assist you.

To help us resolve the issue quickly, please include:

• Your order number
  
• A brief description of the issue
  
• Clear photos of the item(s) and packaging

Once reviewed, we’ll determine the appropriate resolution, which may include a replacement or refund.

Order Cancellations & Changes

If you need to cancel or update your order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes.

Questions?

If you have questions about this policy or need assistance with an order, please reach out through our Contact page or email us directly at niopaperco@gmail.com. We aim to respond within 24–48 business hours.